ElizaSacred Alignment
Customer Care & Compliance · Eliza Reconnection

Terms & Conditions · Store Policies

“Honouring transparent, secure, and respectful relationships with every client, reader, and seeker.”

Overview · Agreement to Terms

1. General Terms of Service & Business Information

These Terms and Conditions govern your purchase of publications and engagement with services through this website (https://elizareconnection.co.za). By placing an order or booking an appointment, you confirm that you have read, understood, and agreed to be bound by these Terms. We reserve the right to revise or update these Terms to reflect changes in regulatory standards, courier arrangements, or payment gateway requirements. The latest version will always be published on this page.

Merchant & Business Registration Details

  • Trading Name: Eliza Reconnection (Sole Proprietorship of Eliza James)
  • Country of Domicile: South Africa
  • Physical Operating Address: Promenade Road, Lakeside, Cape Town, 7945, Western Cape, South Africa
  • Contact Email: eliza.reconnection@gmail.com
  • Customer Support Phone: +27 82 926 9851
  • Transactional Currency: South African Rand (ZAR)


Fulfillment · Nationwide Courier

2. Delivery & Shipping Policy

We pride ourselves on prompt, personal, and reliable fulfillment of both physical literature and instant digital editions:

Physical Books · Door-to-Door Courier

  • Coverage: Door-to-door courier delivery across all 9 provinces in South Africa.
  • Delivery Timeframe: Dispatched and delivered to your doorstep within 10 to 14 business days from receipt of payment.
  • Courier Cost: Included in the advertised price (e.g. R450 includes packaging, local handling, and tracked door courier).
  • Tracking: A unique courier tracking waybill number is sent to your mobile phone via SMS and to your email upon collection.
  • Signed Copies: If you requested a personal author inscription, Eliza will personally sign the book prior to packaging.

Instant Digital Guides · PDF Download

  • Delivery Method: Immediate electronic delivery.
  • Delivery Timeframe: Instant upon completion of PayFast payment.
  • Fulfillment Access: A direct download button is rendered on your payment confirmation screen, and an automated download link is sent to your email address.
  • Shipping Fee: R0.00 (Free) — No shipping charges apply to digital products.

Physical Address Requirements: Deliveries are carried out by door-to-door couriers who require a physical street address where a recipient is available during normal working hours (8:00 AM to 5:00 PM, Monday through Friday). Deliveries cannot be completed to P.O. Box addresses.

International Orders: Physical orders via PayFast on this website are restricted to South African addresses. For international readers please use the provided links to order through Amazon Paperback or Amazon Kindle.

Order Adjustments · Prior to Dispatch

3. Cancellation Policy

We understand that circumstances may change. Our cancellation rules are fair, practical, and transparent:

Consultation & Healing Appointments

In-person or remote Reconnective Healing appointments, Meditation and Consciousness Coaching Workshop attendance may be rescheduled or cancelled with at least 48 hours prior notice. Appointments cancelled with less than 48 hours notice may incur a 50% reservation fee due to the venue requirements, practitioner preparation and dedicated time slot allocated.

Consumer Protection · Returns Guarantee

4. Return & Refund Policy

In full compliance with Section 56 of the South African Consumer Protection Act (CPA No. 68 of 2008), we stand behind the quality and integrity of all materials supplied:

Damaged, Defective or Misprinted Physical Books

If your physical book arrives damaged, with missing pages, or misprints:

  1. Notify us within 3 calendar days of delivery by emailing photos of the defect and your order reference to eliza.reconnection@gmail.com.
  2. Return the damaged product and we will immediately dispatch a brand-new replacement copy free of charge, or issue a full refund of the purchase price.

Personalized & Author Inscribed Books

Where an author dedication or custom inscription was specifically requested by the customer, such items represent bespoke, personalized goods under Section 42(2)(f) of the ECTA. They cannot be returned for a change-of-mind, but remain fully guaranteed against any physical defect or courier damage.

Digital Publications (PDF Downloads)

Due to the immediate access nature of electronic downloads, digital publications are non-refundable once downloaded. If you experience technical difficulty opening the PDF file, we will promptly re-issue a working copy to your email address or assist with alternate access.

Refund Processing Method: Approved refunds are credited directly back to the original funding card, bank account, or digital wallet through the PayFast Merchant Gateway. Processing typically completes within 5 to 7 South African banking days.

Encrypted Checkout · South African Banking Standards

5. Payment Gateway & Transaction Security

Online transactions through this website are secured and managed in partnership with South Africa's foremost payment aggregator:

Processed by PayFast (Pty) Ltd

PayFast
  • PCI-DSS Level 1 Certification: PayFast complies with the highest global security standards for handling credit card data.
  • Encryption: Transactions are protected by 256-bit Extended Validation SSL encryption.
  • 3D Secure & Two-Factor Authentication: Card payments require mandatory OTP or banking app biometric verification (Mastercard ID Check, Verified by Visa).
  • Zero Cardholder Data Storage: Eliza Reconnection never captures, processes, or stores your credit card number, CVV code, or banking login credentials on our website. All sensitive payment data is inputted directly onto PayFast's secured banking environment.
  • Supported Payment Methods: Visa, Mastercard, Instant EFT (ABSA, Capitec, FNB, Nedbank, Standard Bank, Investec, TymeBank, African Bank, Bidvest), SnapScan, Zapper, and Capitec Pay.
Data Governance · POPIA Act

6. Customer Privacy & Data Protection

In accordance with the Protection of Personal Information Act (POPIA Act No. 4 of 2013), we hold customer confidentiality and data security sacred:

  • Information Collected: Name, delivery street address, contact telephone number, and email address provided during the checkout or inquiry process.
  • Purpose of Processing: Contact information is processed strictly to execute order fulfillment, generate courier waybills, communicate tracking updates, and fulfill tax/accounting obligations.
  • Third-Party Disclosure: Your information is never sold, rented, or distributed to advertisers or data brokers. It is shared solely with the designated courier service and PayFast for the direct fulfillment of your transaction.
  • Right of Access & Correction: You have the right to request confirmation of the personal data held on record and to request correction or deletion at any time by contacting us.